Privacy Policy 

 

Privacy Policy Last Updated: July 15, 2025

 

Travel and Culture Club ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

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1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address.

• Booking Information: Passport details (full name as per passport, passport number, expiry date, nationality), date of birth, gender, dietary restrictions, medical conditions relevant to travel, emergency contact information, travel preferences, and special requests.

• Payment Information: Billing address, credit card details (processed securely by third-party payment gateways; we do not store full credit card numbers on our servers).

• Communication Data: Records of your correspondence with us (emails, chat messages, phone calls).

• Usage Data: Information about how you use our website (IP address, browser type, operating system, referral source, pages visited, time spent on pages, clickstream data). Collected via cookies and similar technologies.

• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

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2. How We Collect Information

We collect information when you:

• Make a booking or inquiry through our website, email, or phone.

• Subscribe to our newsletter or other marketing communications.

• Participate in surveys or promotions.

• Interact with our social media pages.

• Provide feedback or contact our customer service.

• Browse our website (via cookies and analytics tools).

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3. How We Use Your Information We use your personal information for the following purposes:

• To Provide Services: To process your bookings, arrange your travel services (e.g., hotel bookings, transportation, activities), and manage your itinerary.

• To Communicate: To send you booking confirmations, updates about your trip, essential travel information, and respond to your inquiries.

• Customer Support: To provide customer service and support, and resolve any issues or complaints.

• Marketing: To send you promotional materials, newsletters, special offers, and information about new tours or services that may be of interest to you, only if you have consented to receive such communications. You can opt-out at any time.

• Website Improvement: To analyze website usage, improve our website's functionality and user experience, and understand user preferences.

• Legal Compliance: To comply with legal obligations, enforce our Terms & Conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

• Fraud Prevention: To detect and prevent fraudulent activities.

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4. Sharing Your Information We may share your personal information with:

• Third-Party Service Providers: This includes hotels, local tour operators, transportation companies, airlines, activity providers, and payment gateways, only to the extent necessary to fulfill your booked services. These providers are generally bound by confidentiality agreements and are only permitted to use your information for the purpose of providing services.

• Legal & Regulatory Authorities: When required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, safety, or property.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

• With Your Consent: We may share your information for other purposes if you have given us explicit consent to do so.

• We do not sell or rent your personal information to third parties for their marketing purposes.

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5. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption (SSL), and restricted access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

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6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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7. Your Rights Depending on your location and applicable data protection laws (e.g., Korea's Personal Information Protection Act, GDPR for EU residents, CCPA for California residents), you may have the following rights regarding your personal data:

• Right to Access: Request access to the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data.

• Right to Restrict Processing: Request the restriction of processing your personal data.

• Right to Data Portability: Request transfer of your data to another organization.

• Right to Object: Object to the processing of your personal data for certain purposes (e.g., direct marketing).

• Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at contact@tcclub.co.kr.

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8. Cookies Our website uses cookies to enhance your Browse experience, analyze website traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

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9. Links to Third-Party Websites Our website may contain links to third-party websites for your convenience or information. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

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10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the latest revisions were made. We encourage you to review this policy periodically.

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11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 

• contact@tcclub.co.kr

• +82 02 313 1331

• 28-8 Pildong 2(i)-ga, Jung District, Seoul, South Korea